1. Order Processing
- All orders are processed within 1–3 business days after payment confirmation.
- Orders are not processed, shipped, or delivered on weekends or public holidays.
- During periods of high order volume, processing times may be slightly delayed. Customers will be notified of any significant delays.
2. Shipping Methods & Delivery Times
Estimated delivery times vary depending on the destination and selected shipping method:
| Shipping Method | Estimated Delivery Time |
|---|---|
| Standard Shipping | 5–10 Business Days |
| Express Shipping | 2–5 Business Days |
| International Shipping | 7–21 Business Days |
Please note that delivery estimates are not guaranteed and may be affected by factors beyond our control, including carrier delays, weather conditions, customs processing, or peak shipping periods.
3. Shipping Charges
Shipping charges are calculated at checkout based on:
- Delivery location
- Package weight and dimensions
- Selected shipping method
Any applicable shipping fees will be displayed before completing your purchase.
4. Order Tracking
Once your order has been shipped, you will receive a confirmation email containing tracking information (where available). Customers can use the provided tracking number to monitor shipment progress.
5. International Shipping
We ship to selected international destinations. International customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their local authorities.
6. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details. We are not responsible for delays, lost shipments, or additional costs resulting from incorrect or incomplete addresses provided during checkout.
7. Lost or Damaged Packages
If your package is lost, damaged, or arrives in an unsatisfactory condition, please contact our support team within 7 days of delivery. We will work with the shipping carrier to investigate and assist in resolving the issue.
8. Digital Products
For digital products, no physical shipping is required. Access to digital downloads, files, or products will be provided immediately or within the timeframe specified on the product page after successful payment.